Help & Support

We're here to help.

Have a question, spotted a bug, or need help with your account? Reach us through any of the channels below — we typically respond within 24 hours.

Email Support

Send us an email and our team will get back to you as soon as possible. Best for detailed questions, account issues, or bug reports.

Send us a DM or mention us on X for quick questions, feedback, or general conversation. We monitor this actively.

How do I reset my password? — Use the "Forgot Password" link on the login page. A reset link will be sent to your email.
Why can't I join a hostel? — The administrator may have disabled student joins. Contact your hostel admin directly.
My payment went through but my status is still pending. — Payments can take a few minutes to reflect. If it persists after 30 minutes, email us with your payment reference.